Returns & Exchanges
At American Express Fashion, we strive for your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a seamless 30-day return policy for all unworn apparel and accessories in their original condition.
Initiate Your Return
Log in to your account and visit the order history section to select the items you wish to return and generate your prepaid shipping label.
Pack Your Items
Securely place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.
Ship the Package
Affix the prepaid return label to the outside of your box and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our quality control team inspects your return, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing